managed services
Ongoing operation and support.
Monitoring, updates, backup verification, capacity planning and support for the staff who use the environment every day.
what it does
Operations, without giving up control.
Managed services keeps the environment healthy while the Nation retains ownership of the hardware, the keys and the decisions.
Monitoring and response
Capacity, hardware health and service availability watched, with defined response commitments.
Updates and patching
Security and platform updates applied on a schedule the Nation approves.
Backup verification
Restores are tested and the results recorded, so backup is proven rather than assumed.
Staff support
A support path for the people using Files, Forms, Office and reporting day to day.
why it matters
Why it matters to a Nation.
Most Nation administrations do not have a dedicated systems team, and should not need one to keep a records platform running.
Thin IT capacity
One coordinator cannot reasonably cover infrastructure, security and user support alone.
Untested backups fail
A backup that has never been restored is not a backup.
Support drives adoption
Staff abandon systems that stall without anyone to call.
how it works
Inside Tsen’awt.
Support is scoped so operational help never becomes vendor control of the Nation’s records.
Access is permissioned
Support access is granted by the Nation, time-limited, and recorded in the activity log.
No key custody
We do not hold encryption keys and cannot read the Nation’s records.
Reported openly
Incidents, updates and restore tests are reported to administration in writing.
Capacity planning
Growth is forecast so storage is added before it becomes urgent.
outcome
What it changes.
The environment stays reliable and the Nation stays in charge.
Fewer disruptions
Issues are caught before they interrupt departmental work.
Provable resilience
Restore capability is documented for auditors and Council.
Staff confidence
Users have somewhere to turn, so the system keeps being used.
next step
Bring this into your Nation.
We start with an assessment of how your departments already work, then bring that work into the environment one area at a time.